Inside look: Mystery shopping's mission shifts from espionage to training. Posted: May 05, 2008 02:40:20
MYSTERY SHOPPING, ONCE USED TO INSTILL fear and to weed out the ... to be sure they are using the process we teach them, and mystery shopping lets both the salespeople and the sales managers ... materials that sets out a selling process. We train the mystery shoppers on that material and that is how they ...
