Winternals lawsuit

In April 2006, the Geek Squad was accused of using unlicensed versions of Winternals software toolset. A judge granted a restraining order on April 12, requiring use of all unlicensed software be stopped, and forcing Best Buy to turn over all copies of Winternals software within twenty days. After settlement, a version of the Winternals software was released to be used by Geek Squad.

"Peeping Geek" lawsuit

In April 2007, a Geek Squad employee was arrested for covertly recording a 22-year-old woman in her shower with a camera phone and later placing the phone in the victim's 13-year-old sister's bedroom while on a service call. The suspect was arrested the same day on suspicion of using a camera to view a person without their consent and of annoying or molesting a child under 18. A civil lawsuit was filed in Los Angeles Superior Court on Wednesday, April 4th 2007.

Data theft

The Consumerist.com performed an experiment where they brought one of their computers to twelve different precincts for a simple installation of iTunes. The purpose of the experiment was to identify whether Geek Squad agents would steal pornography and other files from the client when repairing a computer. Through the course of the experiment, the Consumerist.com made their computer log a record of activity Geek Squad while agents installed iTunes. At one of the precincts the computer brought to, an agent copied personal photos from the client's computer. The Consumerist chose to not inform the company of the agent's activity, assuming it was an industry issue and not an isolated incident. After the death of porn star Jasmine Grey in a car accident, an employee publicly revealed that his branch had hacked a password to scour her computer for pornography and shared them within the office.